AGS has been a leading systems integrator and provider of support and procurement services in the contact center and computer telephony (CT) market since the company was founded in 1999.
AGS collaborates with leading technology companies to provide outstanding CT solutions for our clients. These hardware, software, storage and support solutions are powered by our unparalleled telephony technical expertise and superior support capabilities. AGS has designed and deployed thousands of successful contact center solutions to customers worldwide, including more than half of the Fortune 100 and over twenty Global 100 companies, that include Voice over IP (VoIP), analog, and digital systems.
AGS, ISV and OEM partners cooperate in the contact center space to develop leading solutions, including:
- Interactive Voice Response (IVR)
- Customer Relationship Management (CRM)
- Quality Monitoring (QM)
- Call/Compliance Recording
- Workforce Management (WFM)
- IP-PBX and Traditional PBX Solutions
- Outbound and Predictive Dialers
- Speech Recognition and Verification
AGS' engineers have years of experience with most telephone switches used today from leading and less-known manufacturers. Accordingly, AGS has a number of switches available for testing platforms and partner applications..
Computer Telephony Professional Services and Support
AGS offers and array of professional services and support options to ISVs, OEMs, resellers, and end users in the Computer Telephony and Contact Center markets.
Adtech Global Solutions offers one of the most experienced teams in the industry and access to the leading providers of computer telephony components and technology, including Host Media Processing (HMP), VoIP and traditional TDM solutions, to help build, deploy, and configure contact centers in a variety of environments around the world.
AGS works closely with its ISV and OEM partners to learn the intricacies of their solutions so the AGS Professional Service and Support teams can act as an extension of the partners' teams. This allows AGS to assist partners when they hit peaks in installation schedules, as well as offload the related hardware solution support. AGS even stocks spares of critical telephony components for supported customers so spares are in the air the same day an issue is reported.
AGS CT services include:
- Site Surveys
- Solution Configuration
- Cabling
- Onsite Installation
- Training
- 24x7 Help Desk Support
- Up to 2-hour Onsite Support Time
- Advance Part Replacement
- More Than 20 Support Packages To Choose From
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