Why do over half of the Fortune 100 companies rely on Adtech Global Solutions? Because AGS offers the finest post-implementation support on the solutions we design, manufacture and sell.
With a global network of support personnel, as well as call centers in the United States, United Kingdom, and Hong Kong, AGS can provide telephone and/or onsite support to anyone, anywhere.
Custom support plans can be developed for ISV and OEM partners, to meet the growing demands of their resellers and end users. And because of the strong relationships we enjoy with each of our technology partners, complete solution support is seamless, regardless of the severity of the issue.
Additionally, through the ISV and OEM-specific Partner Portals developed by AGS' internal development team, partners, resellers, and end users will be able to log support incidents, file RMAs, as well as track the progress of any support tickets they may have opened.
Most solutions that are deployed by AGS are considered mission-critical by the end users. Because of this, only the highest level of support will suffice.
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AGS Post-Implementation Support Packages Feature:
- Online incident tracking and reporting
- 24/7/365 Help Desk Support
- Up to 2-Hour Onsite Response Times
- "No Finger-Pointing" Policy
- Advance Part Replacement with All Support Packages
- Tier 1 through Tier 3 Hardware and Software Support
- Over 20 Packages To Choose From
- Cooperative Support Agreements
- Fully-equipped Support Lab for Regression Testing
- Remote Diagnostics
- Site Simulation
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