While Microsoft's Unified Communications (UC) solutions including
Exchange Server 2007 and Office Communicator 2007 have the
ability to revolutionize the way communications take place,
it does require a special skill set to implement. This is
due to the fact that it ties into existing corporate communications
infrastructures which vary significantly from one company
to the next. Adtech Global Solutions (AGS) is an expert in
the UC field, and has extensive experience deploying the Office
Communicator Server (OCS) solution and tying in to industry-leading
PBX's. AGS has even deployed a 100+ seat OCS solution internally
that is used on a daily basis by AGS employees.
If you are considering a Microsoft UC deployment within your
organization, or if you're a Microsoft Systems Integration
looking for a Microsoft partner with computer telephony expertise
to assist in the Unified Messaging component of OCS deployments
to your Exchange 2007 customer base, then you've come to the
right company.
AGS is a Microsoft Gold Certified Partner offering deployment
and consultative services for OCS and UM to customers which
includes provisioning the VoIP/SIP gateway, providing the
configuration expertise, full integration to the PBX, and
the provisioning of headset and handset devices. Additionally,
AGS has been selected by Microsoft to be one of very limited
number of members of the Unified Communications (UC) Voice
Partner Program (VPP) and UC Technical Audit Program (TAP).
AGS has designed and deployed thousands of successful computer
telephony solutions to customers worldwide, including more
than half of the Fortune 100 and over twenty Global 100 companies
that include Voice over IP (VoIP), analog, and digital systems.
Figure 1. Typical OCS architecture
Gateway Devices:
AGS is a leading global integrator of the AudioCodes and Dialogic
product lines. For the Microsoft OCS solution, AGS offers all
compatible Dialogic and AudioCodes gateways, including onsite
installation and post-installation support.
Figure 2. Dialogic Media Gateway
Configuration and Implementation: AGS has
developed a complete suite of professional service offerings
for Office Communicator Server. Whether a customer or partner
decides to outsource some or all of its professional service
needs, AGS has a worldwide staff with the skills and experience
necessary to deliver excellence and satisfaction. Following
AGS' proven methodology, the AGS Professional Services team
ensures all environments we touch are prepared for the installation
of Exchange Server 2007 Unified Messaging.
Onsite and Remote Services Include:
-
Integration of UM with the existing phone
system (onsite only)
-
UM routing rules
-
UM voicemail
-
OCS IM
-
OCS web conferencing
-
Backup of configuration files associated
with UM and OCS software
-
Dialogic and AudioCodes gateway integration
(onsite only)
-
End user and administrator training
Post-Implementation Support:
AGS’ post-implementation support offerings are second
to none. AGS’ all encompassing support packages cover
not only the OCS software, but also the AudioCodes and/or Dialogic
gateway devices provided by AGS.
Following are specific support services
offered:
- Support on the Media Gateway hardware
- Support firmware updates on Media Gateways if needed
- Advance replacement of Media Gateway (Next Day or same
day best effort depending on package)
- Onsite support technician for Media Gateway (Next day
or 4 hour best effort depending on package)
- 9X5 M-F Telephone support or 24X7 Telephone support (depending
on Package)
- Support Configuration of UM and OCS software
- Support Configuration of Routing Rules associated with
UM software
- Support Backup of appropriate UM and OCS configuration
files
Headset and Handset Devices:
AGS offers a full line of handset and headset devices, enabling
users to take full advantage of the OCS solution. This includes
products from leading manufacturers such as Microsoft, Jabra,
Polycom, and LG-Nortel. For a full list of products offered,
please contact your AGS Sales Representative.
Figure 3. Jabra wireless
USB headset
For more information on Microsoft’s
Unified Communications solutions, please visit their site at:
http://www.microsoft.com/uc/default.mspx
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