Adtech Global Solutions takes the core applications of its customers and partners, and packages them with a variety of hardware platforms and service and support offerings for a truly complete solution.
AGS works closely with the Marketing, Sales, Engineering, Services and Support teams of its ISV and OEM partners to craft the appropriate end-to-end program to meet that company’s needs. Whether an end-to-end solution involves hardware, services, support and/or channel fulfillment, AGS has the resources and expertise to make the model work the first time.
After a program or solution has been developed, AGS collaborates with the partner to act as the fulfillment arm for whatever portion(s) of the solution we own.
AGS also provides portals and other online tools for its customers’ sales forces and resellers.
By outsourcing the responsibility of all solutions outside of the primary software component to AGS, ISVs and OEMs can concentrate on their core competencies and application development, as well as improving, selling and supporting their applications. AGS handles the fulfillment of other components of the solution, and can even accommodate spikes in partner sales.
All End-to-End solutions are tailored to meet the needs of the individual ISVs and OEMs, as well as those of their customers. End-to-End Solutions provided by AGS can include any or all of the services listed below:
Professional Services and Support
- Sales Engineer Support
- Customer Site Surveys
- Hardware and Software Configuration
- Equipment Racking
- Cabling
- Onsite system installation
- Full-time, On-Call Field Engineers
- Upgrades
- Online incident tracking and reporting
- 24/7/365 Help Desk Support
- Up to 2-Hour Onsite Response Times
- “No Finger-Pointing” Policy
- Advance Part Replacement with Most Support Packages
- Tier 1 through Tier 3 Hardware and Software Support
- Over 20 Packages To Choose From
- Cooperative Support Agreements
- Fully-equipped Support Lab for Regression Testing
- Remote Diagnostics
- Site Simulation
If you would like to learn more, click here to fill out the form, and someone will contact you by the end of the next business day.
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